Term & Conditions / Policies

August 1, 2022
Hotel Policies

Terms & Conditions

All guests of Harmony Meadows Tennis Resort are subject to the Terms, Conditions, and Policies below.

As a guest at Harmony Meadows Tennis Resort, you agree to be personally responsible and liable for (a) all charges incurred during your stay in the event the person, company, or association identified on your Harmony Meadows registration form, if any, fails to pay the full amount of such charges and (b) all damage or loss that you (or those staying with you may cause Harmony Meadows Tennis Resort or its property, including all damage or loss caused to items in your guestroom, and any extraordinary cleaning required that is above and beyond what is normal and customary for housekeeping. You further acknowledge and agree that the activities and services that Harmony Meadows Tennis Resort and its staff may recommend from time to time during your stay may expose participants to dangers and risks and hereby agree to release Harmony Meadows Tennis Resort and its owners and employees from any claim, action, damage or expense that may result from my participation or use of such activities and services, except to the extent Harmony Meadows Tennis Resort was willful or reckless in making its recommendation.

Harmony Meadows Tennis Resort is not responsible for the loss or damage of any valuables. Harmony Meadows Tennis Resort is also not responsible for theft or damage to vehicles parked on resort property.

You must be 21 years old to reserve a room and present a valid ID and credit card at the time of check-in.

Harmony Meadows Tennis Resort does not allow pets.
For the health and safety of all our guests, we do not allow pets on the property or in guests’ vehicles. There will be a minimum $200 cleaning fee charged for any type or evidence of a pet in the guest room. Please contact us for a list of reputable kennels in the area.

Harmony Meadows Tennis Resort is a NON-SMOKING/VAPORIZING Resort.
We do not allow smoking/vaporizing of any form in the guest rooms or on the property. There will be a minimum $200 cleaning fee charged for evidence of smoking/vaporizing of any type in a guest room. Smoking/vaporizing marijuana anywhere on our resort property is prohibited.

Check-in is at 3 pm. Check-out is at 11 am.
We will do our best to accommodate an early check-in request but cannot guarantee anything prior to 3 pm.
If you are arriving later than 8:00 pm, please let us know so we can make arrangements.

Late check-out requests: If you require more time, a late check-out can sometimes be arranged with prior notification. Please make your request the night before.

Complimentary parking and wi-fi.
We offer complimentary parking and wireless internet to all our guests.

Minimum Night Stay Requirements
There is a two-night minimum stay on all units. There is a three-night minimum on holiday weekends (Memorial Day Weekend and Labor Day Weekend). We may make exceptions if there is a gap in availability. Please call and we will assist you.

Deposits
In order to secure reservations, an advance deposit in the amount of your first night’s room and tax will be processed on the credit card provided at the time of reservation.

Cancellation Policy
Our cancellation policy is seven days prior to your arrival unless your reservation was made more than six months prior or is over a three-day holiday weekend, whereby the cancellation policy is one month prior to your arrival. Failure to notify Harmony Meadows Tennis Resort within the specified time of cancellation will result in forfeiture of the deposit and/or a charge to the credit card.
Reservations canceled after the cancelation period will be charged for the entire stay plus tax.

Early Check-Out
Check-out prior to the specified check-out date will be subject to an early departure charge as specified by the resort, up to a full day charge.

Extra Cleaning Charge
An additional cleaning charge may be levied for any extraordinary cleaning required that is above and beyond what is normal and customary for housekeeping.

Quiet hours: Quiet hours are from 10 pm to 8 am.  We enforce these quiet hours for the benefit of the resort property and all our guests. Failure to comply with this policy could result in immediate eviction.

Desk Hours & After-Hours Service

Harmony Meadows is a non-hosted facility. Management and staff are available between the hours of 7 am to 8 pm to tend to your needs. If you require assistance after hours please call 509-793-1804.

Guests Only
The accommodations at Harmony Meadows Tennis Resort are exclusively for registered guests only.
Only registered guests will be allowed to stay overnight on the property.

Lost & Found Policy
Harmony Meadows assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left something of value behind, please call us immediately at (509) 888-2344 or email hospitality@harmonymeadowsresort.com and we will try to assist you in locating your lost item.

  • Found Items: Harmony Meadows is not responsible for any item left behind by a guest.  However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected and kept in a secure location for collection by the owner for up to fourteen days. Perishable items, underwear, and miscellaneous toiletries are discarded.
  • Return: We would be happy to return your lost item(s) to you.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  Harmony Meadows is not responsible for any item lost or misdirected during shipment.
  • Unclaimed Items / No Contact:  Lost & Found items are held for fourteen days. After the fourteen-day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of by Harmony Meadows.

Do Not Disturb & Access to Rooms

To provide all our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping.  Our Housekeeping Staff will honor the “Do Not Disturb” door hanger once during a thirty-six-hour period indicating that the room is occupied.  The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.  Management reserves the right to enter a room with a known status of ”Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verifying that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policies. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when a Hotel Policy is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

Linen Changing:
Your comfort is very important to us.  For guests staying multiple nights, bed linen is changed every third day if all personal items are removed from the bed and our housekeepers can access the walkways around the bed.  Housekeeping will be happy to change your bed linens sooner than every third day – please ask the Hospitality Desk for service. We hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible. However, if new towels are needed, please leave them on the floor of your room and we will replace them.  Please contact our Front Desk staff if you have any additional questions or concerns.

Room Keys:
Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at check-out.

If you lose your room key during your stay, there will be a $50.00 charge.

Gratuity Policy

All resort guests will be charged a 20% gratuity fee at the end of their stay on food, beverage, and tennis charged to their room. The automatic gratuity is based on customary industry standards. Applying this charge automatically helps streamline the recognition process for the employees that work to enhance your stay. We hope you find the gratuity to be an accurate reflection of your satisfaction.

Tennis Court Waiver

In consideration of his/her sign-up for tennis and pickleball activities, Participant hereby acknowledges and knowingly and voluntarily assumes any and all risks of personal injury or property damages that might be associated with swim, tennis, sports conditioning, and fitness-related activities. Participant certifies he/she is in good physical condition, sufficient to use the facilities, and participate in the program. Participant, on behalf of him/herself, his/her heirs, and anyone acting on Participant’s behalf, releases, discharges and holds harmless Harmony Meadows Tennis Resort and their respective officers, directors, employees, and representatives (collectively, Releasees) from and against any and all claims arising, directly or indirectly, in connection with Participant’s participation in the program or any event related thereto from any cause whatsoever, regardless of whether caused by the negligence of the Releasees (the Released Claims). Participant, on behalf of him/herself, his/her heirs, and anyone acting on Participant’s behalf, covenants and agrees not to bring or be a party to any legal action or claim against the Releasees for any reason based on any of the Released Claims.

Participant hereby authorizes any medical assistance or treatment deemed necessary in the event of any injury to Participant while participating in any activity. Participant has appropriate insurance, or, if not, Participant agrees to pay all costs of medical services incurred on his or her behalf.

Court Attire Policy

Proper tennis attire is required for all members and guests using the tennis courts at Harmony Meadows. Men must wear tennis shorts. Collared polo-style shirts, crew-collared tennis shirts, and tennis-themed t-shirts are acceptable. Women must wear tennis shorts, skirts, or dresses. Tank tops, crew-collared tennis shirts, traditional polo-style shirts, and tennis-themed t-shirts are acceptable. Junior tennis players seventeen (17) and undertaking part in clinics or using the courts are strongly encouraged to wear proper tennis attire. Appropriate smooth-soled tennis shoes are recommended for play on the Laykold Masters 8 courts. Running shoes do not have the lateral stability of a proper tennis shoe and may pose a personal risk of injury.